1. Refunds go to your account balance
Every refund under this policy is credited to your AuraProxies account balance, where you can use it for any plan. We do not pay refunds back to a card, crypto wallet, Telegram Stars or any other payment method.
Top-ups are final: balance you have added cannot be withdrawn or paid out, but it never expires while your account is open.
2. Per-GB plans (Residential, Mobile, Shared ISP)
A per-GB plan can be refunded to your account balance within 72 hours of purchase if less than 5% of its data has been used. After 72 hours, or once 5% or more has been used, the plan is non-refundable. Unused data on a per-GB plan does not expire.
3. Unlimited plans
Unlimited plans start the moment they are delivered and run for a fixed period. Because the time begins immediately, they are non-refundable once active, except where the service failed to work as described (see section 4).
4. Service failures
If a plan cannot be set up, the full amount is returned to your balance automatically. If a plan was delivered but did not work as described and our support team could not fix it, contact us within 72 hours and we will review a refund to your balance or a replacement.
5. When refunds are not available
- Accounts closed for breaking our Acceptable Use Policy — the balance is forfeited
- Plans used to access a site that blocks proxies, or that do not suit your use case once working as described
- Requests made after the time limits above
6. Chargebacks
Please contact us before opening a dispute with your bank. Opening a chargeback suspends the account while it is reviewed, and active plans may be cancelled.
7. How to request a refund
Open a support ticket in your dashboard or email [email protected] with your order ID. We aim to reply within 2 business days.